Contact
Use Guarda's verified support center or support@guarda.com. Never send a recovery phrase, private key or wallet password.
Support options
For product help, open the official Guarda Support Center. You can also email support@guarda.com or review this site's Help Center and Security Center.
For a transaction question, include the public transaction hash, the blockchain name, app version and exact error text. A public wallet address can be shared when necessary, but a recovery phrase or private key must remain secret.
Quick fixes before you write
A balance can appear late while the wallet synchronizes or while a transaction waits for confirmations. Check the transaction hash in the correct block explorer before sending again. A second transfer does not accelerate the first and can create an additional fee.
Confirm that the app is current and that the selected network matches the asset. Wrong-network recovery is not always possible. If the problem remains, contact verified support and describe what you expected, what happened and the troubleshooting already attempted.
Frequently asked questions
Use the support center linked from guarda.com or email support@guarda.com. Verify the domain before sharing public transaction details.
Your wallet address, the transaction hash and the exact error text — never your recovery phrase or private keys.
Never. Real staff will not request keys, phrases or remote access — report anyone who does.